Navigation: 4. Logging in > 4.3 Logging in with Two Factor Authentication (2FA) > 4.3.1 Two Factor Authentication (2FA) with SMS >

 4.3.1 Two Factor Authentication (2FA) with SMS

 

 

 

 

Two Factor Authentication (2FA) with SMS


 


 

Step 1. Login as usual using your username and password


 


 


 

Step 2. Two factor authentication screen


 

Enter the code sent to you by SMS (e.g P6H9DU) and click Submit


 

NOTE:

oIf you do not have any mobile number saved against your profile, contact customer service.

oYou have 3 attempts with the same code, after that, you will need to request another code using "Request another SMS PIN"

oYou can only request 5 codes within an hour, after that you will need to wait until an hour has passed before retrying

oThe code will expire if not used within 15 minutes

oIf it do not receive an SMS or code supplied doesn't work, try clicking on "Request another SMS PIN" and you will be sent another message. If that doesn't work, contact customer service


 


 

 

 

 

 

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